Description
Never Split The Difference
The central premise of the book revolves around the idea that traditional negotiation techniques, which emphasize compromise and finding middle ground, are often ineffective. Instead, Voss advocates for an alternative approach called “tactical empathy,” which involves understanding and influencing the emotions and motivations of the other party.
Drawing from his extensive experience as a hostage negotiator, Voss shares gripping real-life stories and highlights the crucial lessons he learned from high-stakes negotiations. He reveals how empathy, active listening, and effective communication can be used to gain an upper hand in negotiations, while still ensuring that both parties feel satisfied with the outcome.




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